Template FAQ

 

FREQUENTLY ASKED QUESTIONS

1. Are there advantages of purchasing a website template?

The biggest advantage is price: You get a high quality professional design for just $20-$70. You then don't have to hire a web designer or web design studio to do this work for you. Second advantage is development time: It usually takes a minimum of 5-15 days for a good designer to produce a single web page of such professional design quality.

 

2. What do I get when I order a template?

After you complete the payment via our secure form, then you will receive a confirmation email with link(s) to download .zip(s). The .zip file(s) contains the following: PSD file(s), HTML file(s), fonts and our free advanced clipart library.

You will need unzipping software to open the .zip archive. Windows users may visit www.HotScripts.com or www.WinZip.com. Mac users may visit www.StuffIt.com.

 

3. In what formats are your web templates available?

Website templates are available in Photoshop and HTML formats. Fonts are included with Photoshop file. In most of our web templates HTML is compatible with publishing utilities like Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.

 

4. What am I allowed and not allowed to do with the templates?

You may:

  • Build a single website using the template in any way you like.

You may not:

  • Resell or redistribute our templates (like we do).
  • Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content providing companies and individuals.
  • Make more than one project/site/page using the same template (you have to purchase the same template again in order to make another project with the same design)

 

5. What is the difference between unique and non-unique purchase?

NON-UNIQUE PURCHASE:

Non-exclusive purchase means that other people can buy the template you have chosen some time later.

 

UNIQUE PURCHASE:

Exclusive purchase guarantees that you are the very last person to buy this template. After an exclusive purchase occurs the template is being permanently removed from the sales directory and will never be available to other customers again. Only you and people who bought the template before you will own it.

 

6. Is it reasonable to make unique purchase of template that was already purchased before?

Yes. Because there is very small chance that you will find the same design on the net. There are more than 3,000,000,000 web sites online now according to statistics on www.google.com.

 

7. Is the license a one-time fee payment?

Yes, the payment for your template is a one-time fee without any additional charges... ever. After purchasing you may use the template as many times as you need for one website.

 

8. Is it possible for me to pay one price and have access to all downloads for a certain amount of time?

Sorry, we do not provide membership based template services.

 

9. I would like to make payment by company check. Is that possible?

Please use MoneyBookers payment option. They accept payments by check and can assist you.

 

10. Is there any template return policy?

Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read 'sources available' section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.

 

11. I ordered a template but haven't received the download information.

In this case please contact our Billing Department via support chat or e-mail (billing@template-help.com).

 

12. I was billed twice. I received 2 emails from merchant

Make sure that these charges have different order IDs. If it is so, contact our billing department. In many cases your own account with PayPal for example will also send you a receipt.

 

13. Is it possible to reactivate my download link if it was deactivated after 3 days?

Yes. Please contact our billing department and they will reactivate your template download link.

 

14. I would like to purchase a web template, but it is not available on the site anymore.

That means the web site template has been sold out for exclusive price. Try looking for similar templates in our big collection!

 

15. How can I modify a template to suit my particular website?

Please visit our Help Center Section to get detailed information and support.

 

16. Are your templates Microsoft FrontPage compatible?

Most of templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage. Please check the 'sources available' field in the template preview window.

 

17. What is Adobe Photoshop?

Adobe Photoshop is the world's most popular graphics editing package. You can find more info about Photoshop and download a free trial version at Adobe website.

 

18. What software do you recommend for making HTML?

We think that Macromedia Dreamweaver is the easiest to get a beginner going.

 

19. How can I modify flash portion of the template?

You need to use Macromedia Flash TM to edit animated part of the template. Please visit the site of the developer: http://www.macromedia.com/software/

 

20. When I try to open the flash fla file, I get an error Unexpected file format.

This means that .fla file is incompatible with your Flash version. Please install Flash MX to edit this file or get in touch with our support personnel to have the file converted to appropriate version.

 

21. Can I edit flash template in Swish?

No. Our flash templates can be edited only with Macromedia FlashTM

 

22. Can I change the pictures on the flash animated website and put my own pictures instead?

Yes, you can change them however you like... Its your web site.

 

23. What is the best place to find photos/images for modification of my template?

We recommend you to purchase images from a stock images supplier. You cannot just use images found on other websites without getting permission first.

 

24. I was wondering if you could give me the contact info for a particular designer?

Sorry, our corporate policy prohibits direct contacts with contractually obliged web designers.

 

25. Is it possible to use your templates to develop websites for my customers?

Yes. It is perfect for web designers who want to offer their customers a high-quality design and also save time and money. Mind that when you purchase the template with ordinary or exclusive license you're entitled to create only one web development project (one domain name).

 

26. Can I put low resolution thumbnails of templates on my website for my clients to choose designs?

Yes, of course, we want your clients to have all the information to choose a great web site template.



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